This page explains Now Restore's Privacy Policy for how we collect, process and store your personal data.
Now Restore Privacy Policy
Effective date: 20 June 2025
Our contact details
Company Name: Now Restore (a trading name of Flownet Solutions Ltd)
Phone Number: +44 (0) 1733 602 703
E-mail: [email protected]
This web site is operated and owned by Flownet Solutions Ltd t/a Now Restore (the ‘Company’). References
hereafter to ‘we’ or ‘us’ shall mean the Company. We are the sole owners of the information collected.
The type of personal information we collect
The information we collect is that which you provide voluntarily to us, or your Now Restore reseller provides to us.
We currently collect and process the following information:
Personal identifiers, contacts and characteristics, such as: your personal name, e-mail addresses, business name, contact telephone number and postal address.
Information regarding services which you have expressed an interest in receiving information about, or discussing further.
Customer financial information for the purposes of performing credit checks.
For customers and partners, we collect customer financial information, such as the contact name, telephone number, e-mail address and postal address of your accounts payable / accounts receivable departments.
IP addresses of customers and resellers who connect to or use our platform
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You enquire about a service we offer, such as via a contact form, over the telephone or via e-mail
You sign-up to a service we offer
You sign-up to a trial of our services
You use services we offer, such as connecting to our Veeam Cloud Connect, transferring data to us or using our reseller or customer portals
We also may receive personal information indirectly, from the following sources in the following scenarios:
If you are a customer of partner or reseller (who is either a wholesale / white-label reseller or an affiliate reseller)
We use the information that you have given us in order to:
Provide quotations and pricing for the use of our services either directly to the end-customer or to a partner
Provide support and assistance for the use of our services
Enable the use of our platform, for example: to configure appropriate billing, tenant accounts, etc. as required for you to operate the services purchased.
To provide marketing information on our products and services by e-mail, telephone or postal mail
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
We have a contractual obligation.
We have a legitimate interest.
How we store your personal information
We take privacy seriously. Your information is securely stored.
We keep all or some of your personal information (personal information being as explained in
‘The type of personal information we collect’) for whichever is the longest:
a) your use of our services, b) the duration of your contract. We will then dispose your information by deletion
from our production databases.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us via one of the following methods if you wish to make a request:
If you feel we have been unable to resolve your complaint within the one month timeframe permitted, you can also complain to the ICO
if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
